Delivery and Returns
At Kidamajig, we think amazing customer service is key. We try to turn around your orders as quickly as possible, and are available to answer your queries via email or Instagram.
Large Letter - £1.50
Orders under 250 grams - £3.50 Second Class, signed for
Parcels up to 2kgs - £4.10 Second class, signed for.
Orders weighing over 2kgs - £9.99 Generally sent via Royal Mail Medium Parcel, signed for. If we can find a cheaper shipping method we will use this then refund you the difference.
All UK orders will be sent via Royal Mail.
If you need it quicker, get in touch with us and we can ship it first class.
Europe/U.S / Australia / Rest of the world - please contact us for a shipping quote
Kidamajig are not liable for import duty and VAT charges. Delays can occur with International shipping therefore please allow for this.
All orders will be posted within 1-3 working days after order is received.
Please make sure all details are entered correctly as we cannot be held responsible for any incorrect deliveries.
Our inner hippies hate packaging waste. We try to re-use where possible. When this isn't possible we use recyclable or biodegradable products. If you have any questions about this, please ask!
If you are waiting on a parcel or are worried it has got lost please get in touch.
Please note, all the clothes listed are preloved. This means they are not brand new. Please take care to look at the photos and read the description of the item if you want an idea of the 'wear' it has already had. We don't sell items that we wouldn't be happy to receive and therefore do not issue refunds for wear that has been described or photographed. If you have any questions about the quality of an item, please get in touch prior to purchase, we will be happy to assist.
You have 7 days from receipt to return the item/s unworn and in original packaging. Please email us and state the reason for return. We will provide you with the returns address.
Refunds (P&P not included) will be issued providing all the above happens. The buyer is responsible for return P&P. We suggest items are returned signed for as we will not be held responsible for missing returns.
Once returns have been received and checked by us we will issue a refund within 5-7 days via the original payment method.